Shipping Policy

Last Updated: August 17, 2026

At WineFrost™, we are committed to delivering your order safely and efficiently. Please review the information below regarding order processing, shipping, delivery, and related matters.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotional events, or holidays, processing times may be slightly longer.

Free Shipping

We offer Free Standard Shipping on all orders.

Any available expedited or alternative shipping options will be displayed at checkout before payment.

Estimated Delivery Time

After your order has been processed, estimated delivery typically takes:

United States: 5–10 business days

Delivery estimates begin after the order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, customs processing, or other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the carrier’s tracking system to update after receiving your tracking information.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has already been processed or handed over to the carrier.

Lost or Missing Packages

If your tracking information indicates that your package has not arrived within the expected delivery period, please contact us.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

If a package is confirmed lost in transit, we will provide an appropriate resolution in accordance with our policies and applicable consumer laws.

Damaged Orders

If your WineFrost™ order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue quickly, we may request photographs of the damaged product and packaging, along with your order information.

Eligible cases may be resolved through a replacement or refund, depending on the circumstances.

Shipping Protection

Where available, optional Shipping Protection may be offered during checkout for additional protection against eligible loss, damage, or theft during delivery.

Specific coverage and conditions will be displayed at the time of purchase.

Delayed Shipments

Occasionally, shipments may experience delays due to circumstances beyond our reasonable control, including severe weather, carrier disruptions, customs inspections, high seasonal demand, or other logistical events.

We appreciate your patience in these situations and will assist with shipment-related concerns where possible.

Multiple Packages

Orders containing multiple items may occasionally be shipped separately. If this occurs, your items may arrive on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Customs, Duties & Taxes

International orders, where available, may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any applicable charges and responsibilities will be handled in accordance with the information presented at checkout and applicable local laws.

Returns & Refunds

Shipping-related returns and refunds are subject to our Refund & Return Policy.

WineFrost™ offers a 30-Day Money-Back Guarantee, subject to the conditions outlined in that policy and applicable consumer protection laws.

Changes to This Policy

WineFrost™ reserves the right to update this Shipping Policy when necessary.

Any changes will be published on this page with an updated revision date.

Contact Us

If you have questions about your shipment, tracking information, or delivery, please contact us through the contact information provided on our website.